Do you track your average repair order (ARO) value each month?

Yes, I review it weekly or monthlyOccasionally, but not consistentlyNo, I don't track it

How do you send vehicle inspection results to customers?

Digital inspections with photos/videos via text/emailVerbal explanation at the counterPaper report

What is your current no-show / cancellation rate?

Under 5%5–12%Over 12% or I don't know

How do you follow up with customers after a visit?

Automated reminders & service follow-ups via text/emailManual phone calls when we have timeWe don't follow up

How do you manage your parts inventory?

Cloud-based system with real-time stock levels and alertsSpreadsheet or manual countNo formal tracking

Can your technicians access work orders and inspections from a mobile device?

Yes, fully mobilePartiallyNo — desktop or paper only

Do you have a system to request and track online reviews?

Yes, it's automatedI ask manually sometimesNo review system

How long does it take to write a complete invoice for a standard repair?

Under 2 minutes2–5 minutesMore than 5 minutes

0 of 8 questions answered

How Efficient Is Your Shop?